Refund policy

Right of Withdrawal

Your right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party named by you other than the carrier, take physical possession of the goods. If you ordered several items that are delivered separately, the period starts when you receive the last item.

To exercise your right of withdrawal, you must inform us by a clear statement, for example an email to info@umutcollection.com:

Umut Collection – Ümit Cakmak
Hans Steger Gasse 6/26, 1220 Vienna, Austria

You may use the model withdrawal form below, but it is not required. To meet the deadline, it is enough to send your notice before the 14-day period ends.

Effects of withdrawal
If you withdraw from this contract, we will refund all payments we received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we receive your withdrawal notice. We will use the same payment method you used for the original purchase, unless we expressly agree otherwise. You will not be charged any fees for this refund.

We may withhold the refund until we have received the goods back, or until you have provided proof that you have sent them, whichever is earlier.

Returning the goods
Please send the goods back without undue delay and no later than 14 days from the day you informed us of your withdrawal. Before sending, contact us at info@umutcollection.com and we will provide the return address.

You bear the direct cost of returning the goods.

You are only liable for any loss in value of the goods if it results from handling beyond what is necessary to check their nature, characteristics and functioning. You may inspect a watch as you would in a shop, but please do not remove protective films, adjust the strap or wear it before deciding.

Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)

To: Umut Collection – Ümit Cakmak, Hans Steger Gasse 6/26, 1220 Vienna, Austria, info@umutcollection.com

I/We hereby give notice that I/We withdraw from my/our contract for the purchase of the following goods:
– Ordered on / received on:
– Order number:
– Name of consumer(s):
– Address of consumer(s):
– Signature of consumer(s) (only if this form is sent on paper):
– Date: